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Mobility Management is instruction designed to teach individuals how to travel safely and independently using the fixed-route bus system.  Individuals are trained in the following:

  • Bus Routes
  • Trip Planning
  • Transferring
  • Emergency Skills
  • Bus rules
  • Safety Skills
  • Schedules
  • Fares/Fareboxes
  • Bus Passes/ID Cards

The goal of mobility management is to give an opportunity for all community members to gain independence, mobility, and confidence by utilizing the fixed-route transit system.  By expanding the client base of the fixed-route system, there is a potential to save transportation agency dollars while contributing to the sustainability and longevity of public transportation. Mobility Management can be individual sessions up to large group settings.  There is no cost to participate in Mobility Management.  For more information, call 337-8222.

When participating in a Mobility Management session, you will be asked to complete a pdf  Mobility Management Waiver.  To Refer an individual for Travel Training, please provide a pdf Mobility Management Referral Form.

Disability Network Southwest Michigan Travel Training Program

If you have never used public transportation or you are new to town, it can be challenging and even scary to know where to start.  Our free Travel Training Program is designed to put you at ease and get you started using Kalamazoo County's public transportation options.

The Travel Training Program is available at no cost to individuals or groups who are interested in learning how to use and connect to Kalamazoo County public transportation.  This program is provided through a partnership between Disability Network Southwest Michigan, Kalamazoo Metro Transit, and the Kalamazoo County Transportation Authority.

This program is paid for through Federal Transit Administration (FTA) Section 5310 funds.

Learn to Ride the Bus

Our Travel Trainer will teach you how to ride the bus.  The training includes:

  • Accompanying you on the specific route you want to learn
  • A tour of the Transit Center in downtown Kalamazoo
  • Explanation of different types of fares
  • Teaching you to use Track My Bus and other trip planning tools at
  • Teaching basic public transportation skills such as trip planning, transferring buses, safety tips, and bus rules
  • Assisting you with applying for reduced fare if qualified (seniors age 62+ or people with disabilities)

Connect to Metro County Connect

Metro County Connect is the shared ride origin-to-destination public transit service that travels throughout Kalamazoo County.  the service is available to everyone in Kalamazoo County; however, for reduced fare you must be certified to use the service.

Our Travel Trainer can assist you with your certification and help you apply for reduced fare if you qualify (seniors age 62+ or people with disabilities).  The Travel Trainer will teach you how to schedule your Metro County Connect rides and utilize this service.

Groups and Organizations

In addition to individual training, our Travel Trainer is available to teach groups and organizations how to use Metro Transit or Metro County Connect.  The group training includes an overview presentation, a tour of the Transit Center, and a group bus ride.

Sign-up for Travel Training

If you or your organization would like to use our Travel Training services in Kalamazoo County, contact us at:  Disability Network Southwest Michigan, 517 E. Crosstown Parkway, Kalamazoo, MI 49001 or call (269) 345-1516.