Local Advisory Committee

Membership on the LAC is through appointment by the Kalamazoo County Transportation Authority. Composition of the LAC is as follows:

• 4 members representing the disability community
• 3 members representing the senior community
• 1 member representing rural Kalamazoo County
• 6 at large members representing the geographical diversity of the urban areas and rural townships of Kalamazoo County
• 1 liaison from the Kalamazoo County Transportation Authority (non-voting member)

If you are interested in serving on the Local Advisory Committee, call (269) 337-8395 to request an application or print the LAC application.

Title II and III of the Americans with Disabilities Act of 1990 (ADA) provides that no entity shall discriminate against an individual with a disability in connection with the provision of transportation services. The law sets forth specific requirements for vehicle and facility accessibility and the provision of service, including access to fixed route bus and complementary paratransit service. Metro is committed to providing safe and reliable transportation to all people without discrimination based on disabilities. Metro operates without regard to race, color, national origin, creed income, gender, age and disability.

If you believe you or another person has been discriminated against by Metro or Metro Connect under the Americans with Disabilities Act (ADA) or if you have a concern about the service, you may file a complaint.

Please address all complaints or concerns to:

Metro Connect Manager

530 North Rose Street
Kalamazoo, MI 49007
Phone: (269) 337-8222
Fax: (269) 337-8211
Email: congdonr@kmetro.com

To file a complaint, please provide the following information:

• Your name, address and telephone number
• The date, time and location of the incident
• The vehicle number if known
• Details of the incident and any other information to support your claim

To register a complaint, print and complete the ADA Complaint Form. Complaint forms can be submitted via:

• Mailing to Metro (Attn: Metro Connect Manager, 530 N. Rose St., Kalamazoo, MI 49007)
• Faxing (269-337-8211)
• Email (congdonr@kmetro.com)
• In person at the Metro office (530 N. Rose St., Kalamazoo, MI 49007)

Please call 269-337-8395 to request the ADA Complaint Form in a different format.

Your complaint or concern will be promptly addressed, and you will be notified of the resolution in your chosen method of communication. If you are not satisfied with the resolution, you may address your concerns at the Local Advisory Committee (LAC) meeting. A schedule of LAC meetings will be included in your response.

Comment cards are available on every Metro Connect vehicle.