11/20: Accident at Burdick & Ransom

An accident at Burdick & Ransom may impact some Metro buses from accessing or exiting the KTC. Please be patient and stay safe!

Information

Our Team

Resources

SCHEDULE YOUR NEXT RIDE WITH METRO CONNECT

PLEASE CALL US TO SCHEDULE!
(269) 350-2970
Monday – Sunday
8am and 5pm

Reservations can be made up to seven days in advance but please no later than 5pm the day before your date of service. We also understand that life happens and will do our best to accommodate same-day service requests. Please be aware that any short notice scheduling needs or changes will be subject to vehicle availability!

You will receive a confirmation number with your reservation. Please write down this number in the event you need to cancel your trip, need to make changes or have comments regarding your experience!

If your travel needs are flexible, please consider scheduling your trips during less in-demand time frames. Our dispatchers can assist in determining what schedule is right for you! Providing them with clear and detailed information will allow for better service provision.

Metro Connect is a shared-ride system. We will do our best to accommodate as many riders as possible, so you may be sharing the vehicle with others for some or all of your trip. Please be mindful of the rules of conduct to promote a pleasant commute for all!

What We Need From You

Please have the following information available when you call:

  • Name
  • Date of birth
  • Day and date of your trip (e.g., Tuesday, July 17)
  • Times service is needed:
    • Pick-up time desired
    • Appointment time (if applicable)
    • Return time desired
  • Exact addresses for pick-up and drop-off locations
  • Specific place or area where you would like to be picked up
  • If you are traveling with a personal care attendant
  • If you will be traveling with a service animal
  • What type of mobility aid(s) you will be using
  • Any additional needs or concerns you may have regarding your trip
Cancelling a Ride

Trips must be cancelled no later than one hour before the scheduled pick-up time. To cancel your trip, please call (269) 350-2970. Trip changes are considered cancellations; new trips may be scheduled if space is available.

Note: Late cancellations will result in service delays for all riders.

Service Times

Service is provided:

Monday through Friday 6am to 12:15am
Saturday from 6am to 10:15pm
Sunday 8am to 6pm

No service is provided on:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Metro Connect service changes due to inclement weather will be announced on local news channels 3 & 8, on www.kmetro.com and on Metro social media.

Service Area

Metro Connect provides service throughout Kalamazoo County and to the Veteran’s Administration Hospital in Calhoun County. Connections to partner transit agencies are available (Note: Coordination with the transit systems listed below is the responsibility of the rider):

Van Buren Transit (269) 427-7921
Toll Free:  1-800-828-2015

St. Joseph Transit (269) 273-7808
Toll Free:  1-800-964-5700

Allegan County Transit (269) 673-4229
Toll Free: 1-877-788-2287

The Metro County Connect ADA Access service area extends 3/4 of a mile beyond any of the fixed-route bus lines. Access riders are eligible for the Access fare when traveling in this service area.

ADA Access Reservations

Schedulers will offer certified Access riders the best available times based on availability. To accommodate all ride requests, schedulers may offer a trip up to one hour before or one hour after your requested time. For example, if you request a 10:00 a.m. pick-up and that time is not available, you may be offered a trip as early as 9:00 a.m. or as late as 11:00 a.m.

Access passengers will not be kept on board a vehicle for more than one hour.

Access riders may travel to a second location during a scheduled trip. This is known as a 10-minute stop. A 10-minute stop must be scheduled at the time the regular trip is scheduled. Only one 10-minute stop is allowed for each scheduled trip. There will be an additional fare charged for the 10-minute stop.

Note: Passengers will be held responsible for all trips scheduled or cancelled by a third party and any penalties that may be incurred.

Bus Routes
1
Westnedge
2
Portage
3
West Michigan
4
Oakland
5
East Main
6
Parchment
7
Alamo
8
Milwood
9
Gull Road
10
Comstock
11
Stadium / KVCC
12
Duke
13
South Burdick
14
West Main
15
Paterson
16
Lovell
19
Ring Road
21
Solon Kendall Lafayette
25
Parkview Campus
26
West Centre
27
East Romence

Have questions for the staff at Metro? Contact Us